Grievance Redressal Policy

We aim to resolve concerns fairly and promptly. This Policy covers complaints about website content or access, privacy and data requests, enquiry handling, and offline sales arranged in-store or via WhatsApp or telephone.

Grievance contact for EZZI PAINTS AKOLA:

• Email: info@ezzipaints.com
• Alternate email: ezzipaintsakola@gmail.com
• Phone: +91 9096769717
• Address: Tajnapeth, Netaji Subhash Road, near Tajnapeth Police Station, Akola, Maharashtra.

Send an email or written letter including:

• Your full name and contact number or email
• Nature of the grievance (website, privacy, product, delivery, billing or other)
• Order or enquiry reference if available, and date of interaction
• Clear description of the issue and the relief sought
• Supporting documents or photographs where relevant

We aim to acknowledge grievances within 48 hours on working days after receipt at the grievance email, excluding force majeure and incomplete submissions.

We aim to provide a substantive response or resolution plan within 15 days of acknowledgement for ordinary matters. Complex manufacturer warranty issues, logistics investigations or legal matters may require additional time. We will keep you informed of material delays.

Privacy-related requests (access, correction, erasure, consent withdrawal) should be marked clearly as a privacy request. We may need to verify your identity before disclosing or altering personal data.

See our Privacy Policy for processing details.

Complaints about shade mismatch, damaged goods, short supply or delivery coordination for offline orders are handled under this Policy and our Sales and Delivery policy. Keep invoices and batch details ready.

Manufacturer warranty claims may need to be routed through brand processes. We will guide you where we can as a dealer.

We may decline to process anonymous, abusive, frivolous or unsupported complaints, or requests that seek information we cannot lawfully disclose.

If you are dissatisfied with our response, you may pursue remedies available under applicable Indian law, including consumer forums where the Consumer Protection Act, 2019 applies.

Subject to mandatory consumer jurisdiction rules, contractual disputes relating to these policies are subject to the courts at Akola, Maharashtra, India.

We may retain grievance correspondence for compliance, quality improvement and dispute resolution for a reasonable period.

Effective from 01 April 2026.