Privacy Policy

EZZI PAINTS AKOLA, also referred to as Ezzi Paints Akola, operates the website https://www.ezzipaints.com and the multi-brand paint store at Tajnapeth, Netaji Subhash Road, near Tajnapeth Police Station, Akola, Maharashtra.

For privacy and data protection queries, contact us at info@ezzipaints.com or +91 9096769717.

We act as the data fiduciary for personal data collected through this website and related offline enquiry channels described in this Policy.

This Policy applies to personal data processed in connection with:

• Use of our website and contact or enquiry forms
• Telephone, WhatsApp, email and Instagram communications with us
• Store visits and offline product or service enquiries
• Complaints or grievance submissions

Depending on how you interact with us, we may collect:

• Identity and contact details: name, phone number, email address
• Enquiry details: customer type, products of interest, message content and project context you choose to share
• Communication records: call notes, WhatsApp or email correspondence needed to respond to you
• Technical data: IP address, browser type, device information, pages visited and approximate timestamps, collected through essential server and security logs
• Any other information you voluntarily provide

We collect personal data directly from you when you submit forms, contact us, or visit the store. We may also generate limited technical logs automatically when you access the website, solely for security, performance and abuse prevention.

We do not knowingly scrape personal data from third-party sources for marketing on this website.

We process personal data for the following purposes:

• Responding to product, brand, pricing and availability enquiries
• Providing guidance related to paints, coatings and accessories as a dealer or stockist
• Arranging store visits, WhatsApp or phone order confirmation, pickup or offline delivery coordination
• Maintaining business records and improving customer service
• Securing the website, preventing spam, fraud and misuse
• Complying with applicable Indian laws and responding to lawful requests
• Handling grievances and disputes

We process personal data for legitimate uses connected with responding to your requests and operating our business, and where required, on the basis of your consent. By submitting an enquiry form or voluntarily contacting us, you consent to our processing of the information you provide for the purposes stated in this Policy.

You may withdraw consent for future processing that relies on consent by emailing us, subject to legal retention needs and processing already completed. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

This notice is intended to align with the Digital Personal Data Protection Act, 2023 and applicable rules, as may be amended from time to time.

We do not sell personal data. We may share data only as needed with:

• Service providers who help us operate email delivery, hosting, security or database infrastructure, under confidentiality and purpose limitation
• Professional advisers, auditors or advocates where reasonably required
• Government authorities, courts or law enforcement when required by law
• Brand principals or logistics partners only when necessary to fulfil a confirmed product enquiry or offline order you have requested

We retain enquiry and communication records for as long as needed to complete your request, maintain legitimate business records, resolve disputes and meet legal or accounting requirements. Technical logs are retained for a limited period consistent with security needs.

When retention is no longer necessary, we delete or irreversibly anonymise personal data where reasonably practicable.

We implement reasonable technical and organisational measures to protect personal data, including access controls, transport security (HTTPS), and server hardening practices. No method of transmission or storage is completely secure. You use the website and communication channels at your own risk to the extent permitted by law.

Subject to applicable law, you may request:

• Access to personal data we hold about you
• Correction of inaccurate or incomplete personal data
• Erasure of personal data where legally permitted
• Withdrawal of consent for consent-based processing
• Information about the processing described in this Policy

Our website and store services are directed to adults and businesses. We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us and we will take appropriate steps to delete it where required.

Our primary operations and intended data storage are in India. If any processing involves systems or vendors outside India, we will take steps consistent with applicable Indian law. By using the website or contacting us, you acknowledge that limited technical processing may occur through infrastructure providers that support email or hosting services.

Our website may link to Google Maps, WhatsApp, Instagram or brand websites. Those services are governed by their own privacy policies. We are not responsible for third-party practices. Messaging us on WhatsApp or Instagram also subjects that interaction to the platform provider's terms and privacy rules.

This Privacy Policy is the public privacy notice for Ezzi Paints Akola online properties, including for Meta (Facebook / Instagram) and similar platforms that require a privacy policy URL. If we run advertisements on such platforms, this Policy continues to govern how we handle personal data we collect directly. Platform advertising tools may process data under the platform's own policies.

For privacy complaints or data requests, email info@ezzipaints.com or call +91 9096769717. Postal address: Tajnapeth, Netaji Subhash Road, near Tajnapeth Police Station, Akola, Maharashtra.

We aim to acknowledge privacy grievances within a reasonable time and resolve them as promptly as practicable. Further details are in our Grievance Redressal policy.

We may update this Policy from time to time. The effective date and last updated date will be shown on this page. Continued use of the website after changes constitutes acceptance of the updated Policy, to the extent permitted by law. Material changes may also be highlighted on the website.

This Policy is effective from 01 April 2026.

This Policy is governed by the laws of India. Subject to applicable consumer protection rights, exclusive jurisdiction for disputes arising out of this Policy lies with the courts at Akola, Maharashtra, India.